FAQ

Frequently Asked Questions

We have an individual approach to each customer and it is our pleasure to answer all your questions concerning our equipment. You can read the most frequently asked questions below:

How are rental days calculated?
One rental day does NOT equal 24 hours. For instance, one rental day is charged in the case where you take the equipment after 6 p.m. on the night before and you give it back the day after up until the evening/night. Eventually, the following day in the morning (e.g.: 1 rental day = equipment was taken on 9th March after 6 p.m. or on 10th March before 10 a.m. and given back on 10th March in the evening/night even till 11th March 10 a.m.). On the other hand, if you take equipment in the afternoon and return it during the afternoon of the following day, you will be charged 2 days because the equipment has to be blocked for 2 days.
I am ordering for the first time; does it mean anything for me?
As a new customer at collection / picking up, we require an identity document containing the address of permanent residence. At the same time, unless otherwise agreed in advance, new customers must always pay for the order at the latest when picking it up at the branch with a payment card issued in own name. In case that the company order is not collected by company representative or the customer in general is unable to provide references of his work (website / youtube / vimeo / instagram / facebook etc.) then we will need as insurance from the customer a deposit for the rental equipment of 50-70% of the value.
Express processing fee - lastminute
In case of a last-minute order, we charge an additional processing fee calculated according to the size of the order and the time required for the preparation of the order at very last minute. The amount is calculated at checkout - delivery.
You don’t have enough money but you have an amazing project?
So you don’t have enough money, but you feel that the project you aim to record is exceptional? We have several demands for sponsorship every week. Those that get sponsored need to be selected really carefully. We like to support projects where there are clear benefits to be gained by us from their realization – sure it is nice if you include our name in the credits, but try to offer something more than everybody else. Our long-term customers get preference. Student films made by new customers are not sponsored, but the due date can be postponed, upon agreement, for up to several weeks.
Have you found a cheaper competitor?
Let us know and we'll match the competitors price after verification. As a thank you, you'll also get a discount of 10 % on the verified items. You can find more rental companies offering film equipment on the Internet. However, many of them copy our offer. Then they often look for the items listed on web pages across Prague. They overstate what they have in one location and try to “be equal” to our portfolio. Biofilms is proud to be the only Czech DSLR rental service to have all the items offered on our web pages in stock. Thanks to that, we can offer unbeatable prices, approach and know-how.
Where can I pick up all the equipment I have ordered up?
In Prague: Petrska 18, Prague 1. In Brno: Kounicova 2b, Brno