Nový systém správy uživatelských účtů na Biofilms.cz

New User Account Management System on Biofilms.cz

In the past, each user account on Biofilms.cz could only be linked to a single company (IČO). This required users to have a unique email for every company they managed. In September 2024, we simplified this system, enabling users to manage multiple companies from a single account.

Now, you only need one user account (e.g., martin.novak@gmail.com) to manage and view orders for all the companies you have access to.

If you would like to merge multiple user accounts into one, feel free to contact us. After merging, you can manage all your companies across three different access levels.

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User Access Levels

Access Level	User Permissions	User Restrictions
1. Administrator (Company Manager)	- Can view all company orders. - Can cancel, edit, and create orders. - Can view payment statuses and make payments online.	- No restrictions.
2. Finance (Billing Contact)	- Can view all company orders. - Can view payment statuses and make payments online.	- Cannot cancel, edit, or create orders.
3. Recipient (Order Creator)	- Can view only the specific orders they created. - Can cancel, edit, and create these orders. - Can view payment statuses and make payments online.	- Cannot access orders created by other users.

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Automatic Role Assignment During System Upgrade

When the system was upgraded, each company was automatically assigned a default Administrator account. However, no account was automatically assigned the Finance role.

If you are a company representative and need to update roles (e.g., add an account with Administrator or Finance permissions), but do not have access to the administrator account, please contact us.

 

Account Registration and Order History Synchronization on biofilms.cz

If you have previously made purchases with Biofilms but do not have access to your user account, simply register as a new customer on our website (registration). The system will automatically recognize your email, link it to your order and invoice history, and provide you with full access to all your records.

Account Activation

If you have used an account in the past but encounter the message “User account is not activated” when attempting to reset your password on the forgotten password page, follow the same process. Registering a new account will reactivate it. Your order history, invoices, and other information will be automatically linked to your email.