PROCEDURE FOR CUSTOMERS WITH ORDERED ORDER

How to change the order date:

  1. Log in via https://biofilms.cz/en/login/ with your email (entered in your order) and password.
  2. Click the icon to the right of the order you want to edit.
  3. Click the pencil icon next to Order Number at the top of the page
  4. Check the "Change date" checkbox (This feature is allowed up to 24 hours before the order)
  5. Choose the date and time and save.



How CAN I GET my CUSTOMER password:

  1. Fill in the email you entered on the order here https://biofilms.cz/en/registrace/ in the section "I have already created order, send access data to my email ".
  2. Click Send
  3. You will recieve generated password from the address subscribe@biofilms.com, the user name is your email adress.

 

How do I add items to my order?

  1. Log in via https://biofilms.cz/en/login/ with your email (entered in your order) and password.
  2. Add necessary items (via the Order of equipment into the cart as if you were creating a new order.
  3. Click the arrow icon in the top menu next to Sign Out to access your account summary.
  4. Click the icon to the right of the order you want to add the items to.
  5. Click the "Add Basket to Order" button below the list of ordered items.
  6. A new window will pop up as a list of items you have in your cart with FROM-TO on your order.
  7. Confirm with the SEND button in the popup window.

 

How to cancel the entire order?

  1. Log in via https://biofilms.cz/en/login/ with your email (entered in your order) and password.
  2. Click the icon to the right of the order you want to edit / cancel.
  3. At the bottom of the page, click the "Cancel Order" button
  4. Confirm with the SEND button in the popup window.


How do I cancel an item only in my order?

  1. Log in via https://biofilms.cz/en/login/ with your email (entered in your order) and password.
  2. Click the icon to the right of the order you want to edit / cancel.
  3. Click the pencil icon to the right of the entry for the item you want to cancel.
  4. In the popup window, click on "Cancel Item"
  5. Confirm with the SEND button in the popup window.