Noční trezor

For our regular customers with a substantial number of returned orders in the last 12 months, we offer an exclusive "Night Vault" service. We confirm this status in person when you pick up or return equipment, or via email during our working hours. Once your regular customer status is confirmed, we will provide you with all the details on how to utilize this service.

Without regular customer status and prior arrangement, it is not possible to use this service. This also applies to pick-ups or returns through drivers, couriers, or other individuals who are not part of the specific order and are not registered in our system.

Who to Contact in Prague

Outside of opening hours (7:00-8:59 and 19:01-21:00), an express technician is usually present at the rental. First, contact us at the main phone number for the Prague warehouse at +420 604 775 014 (Pick-up and Warehouse). If you cannot reach us, follow these steps:

1. Prague - between 7:00-8:59 and 19:01-21:00: +420 604 775 014 (Pick-up and Warehouse)
2. Prague - outside 7:00-21:00: +420 777 174 155 (Martin Klimpar)
3. Prague - other contacts listed at biofilms.cz/contact. Ideally, send a message, as we cannot always handle non-urgent requests outside working hours.

How to Access the Rental and How It Works

We will provide instructions over the phone.

Night Vault Pricing

Express Orders and Order Modifications Outside Working Hours

We understand that it may seem that a small order taking just a few minutes should not be charged outside working hours. However, it is important to realize that our express technician is in the company specifically to handle any orders, whether small or large. Therefore, we cannot make exceptions, and even a small order or modification placed outside working hours is always charged as express. This way, we can ensure that all your needs are addressed quickly and efficiently. Thank you for your understanding!